How do I make a purchase?
Once you have found an item, select your size and color and use the 'ADD TO CART' button underneath.
Review the items in your shopping bag by selecting the 'CART' link at the top of the page. From your CART, you can directly edit product details (color, sizes and quantities), remove them in case you’ve changed your mind. Click on 'Checkout' to complete your order.
Do I need to set up an account to place an order?
Setting up an account is not mandatory, but if you decide to register, you will be able to enjoy the following benefits through your 'My Account':
Review past purchases;
Be notified when new products are available;
Save your address and card details for faster shopping;
Manage your account details and newsletter subscriptions
What should I do if I forgot my password?
If you’ve forgotten your password follow these steps to restore it:
Click on the Sign In icon in the top right corner
Select “Forgot Password”
Follow the instructions shown in the pop-up that will open
Insert your email address and click on send
You will receive an email with a new temporary password and you can modify it when you want, simply follow the instructions.
How do I know if an item is in stock?
Products shown that are available will be able to be selected. If a product is out of stock there will be note placed above the item stating 'Out of Stock'
Is it safe to use my credit card at www.nkumalo.com?
Do you deliver to post office boxes or freight forwarding addresses?
Please note that we are unable to deliver to Post Office Boxes, use General Delivery or deliver to freight forwarding addresses.
Why are shipping restrictions applied to some items?
Due to international trading agreements and regulations, we are obliged to adhere to particular shipping restrictions. As a result, we are unable to ship items made of exotic skins outside of the EU. In addition, some products manufactured in China and fine jewelry of certain compositions are not allowed to be shipped to some countries. If you add a product to your shopping bag that we are not permitted to ship to your country, the site will automatically identify it and prompt you to remove it.
To proceed with purchasing this item, you would need to ship it to a different destination address. In the case of exotic skins, this would need to be within the EU.
Do you ship to multiple addresses?
You may only ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Can I change my shipping address after my order has been shipped?
We are unable to redirect orders to a different address after ship. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Can I add items to an existing order?
It is not possible to combine orders or add items to an existing order.
How will I know you received my order?
After you place your order, you will be sent an email confirming that it has been received.
Is my personal information kept private?
Please be assured that your personal information on is kept private and confidential and at no point will we rent or sell this. To register, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, and credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. Please note that in case you subscribed to our newsletter we may use your contact details to inform you of the latest arrivals as well as special promotions. If you would prefer not to receive these updates, you can unsubscribe at any time in 'My Account' selecting 'Newsletter Management'.
What are cookies and should I be worried about them?